By Matt Weaver

America just survived a steep fall off the fiscal cliff only to have the economy hit hard by
$85 billion in federal budget cuts known as the sequestration. These automatic cuts will be felt across numerous industry sectors – from America’s airlines and small businesses to nonprofit organizations and furloughed government employees.

While it’s unclear exactly how badly the sequester could hurt our economy, some financial services firms and lawmakers have already begun to reach out to help those who may be directly affected. In this entry IMRE will take a look at who is reaching out and how they are communicating to those individuals, families, and businesses.

Some in the financial services industry are thinking about how the needs of their clients will change under the sequester.
Read the rest of this entry »

By Paul Eagle

The Fiscal Cliff continues to be a public relations disaster for America.

In this entry, IMRE examines the damage done by the sparring of our political leaders and their unwillingness to compromise, the impression the Fiscal Cliff deal has had on other countries, and what America’s leaders could do to manage the negativity stemming from the Fiscal Cliff crisis and ongoing debt ceiling negotiations.

While lawmakers did reach an agreement on the Fiscal Cliff in early January, it was only a band-aid solution. The agreement resulted in a range of tax increases, but did little to address spending. However, the subject will have to be readdressed in the coming weeks as Congress decides whether or not to raise the national debt ceiling to pay for its programs. The last time the government discussed the national debt ceiling, our credit rating was downgraded for the first time, and Moody’s has not ruled out the possibility of that happening again, according to Forbes.

More damage than a lower national credit rating could be tied to the Fiscal Cliff crisis and the inability of our political leaders to come to agreement. Overall, Americans have mixed feelings about the last minute Fiscal Cliff deal. A recent Gallup survey found that 43 percent of Americans approved of the deal, while 45 percent disapproved. The survey also found that Americans are generally more negative than positive about the way they feel political leaders handled the negotiations.

Needless to say, if Americans weren’t thrilled with the way the situation was handled, either was the rest of the world.

A recent Washington Post article summarized some of the sentiment of other nations and noted that people around the world see themselves directly impacted by U.S. policies, which is why our political wrangling is of such concern to them.

Australia’s National Treasurer Wayne Swan said that the impact of the U.S. Fiscal Cliff debacle could have global developments from which Australia would “not be immune”. Meanwhile, the French newspaper LeMonde reported that the episode doesn’t say much for the future of the U.S. political system. Similarly, social media users in China agreed that the Fiscal Cliff negotiations only demonstrated that the American political system is headed for failure.

Why should we care what other countries think of us? If other nations were to lose faith in our leadership and our economy – as a result of a protracted debt ceiling ordeal and possible credit downgrade – they might think twice before opening their wallets to us without higher interest rates.

So, what can America’s leaders do to clean up their reputations, and that of our country after this ordeal?

While there is no one easy answer, Republicans might take a cue from the Obama communications’ playbook. Just look at the numbers. Although Gallup found that most Americans believe the whole thing was handled poorly, they also found that President Barack Obama saw 46 percent of the population approve of his work in the negotiations process, while 67 percent of Americans disapproved of how Republican leaders handled the negotiations.

Here are a few ways that our leaders can improve their communications around this issue:

Improve Messaging:

The day after the fiscal cliff deal was reached, CNN reported that President Obama said, “I want to thank all the leaders of the House and Senate. Under this law, more than 98 percent of Americans and 97 percent of small businesses will not see their income taxes go up.” While that may sound like great news, it’s only part of the story. In reality, while income taxes may not go up, 77% of Americans are seeing tax hikes in the form of payroll tax increases.

Messaging from our country’s leaders needs to be honest and clear. An improvement on this message would be “Americans will be paying more in payroll taxes, but overall, it’s still considerably less than they would have been paying if a deal had not been reached.”

Add Transparency:

Appoint a bi-partisan spokesperson at a command center who can clearly translate the legal jargon (what is the appropriation of money?), acronyms, curse words (government officials saying ‘f*** you’ to one another) and speak to American and International audiences about what, when, why, and how our elected officials are solving this problem. The Senate and House should institute morning and afternoon progress briefings, allowing media to ask questions.

Enhance Communications:

Print and broadcast media may still be the workhorses of news, but blogs, tweets and Facebook updates are more effective at breaking news and critical in shaping perceptions   For instance, Washington Post Opinion Blogger, Robert Samuelson posted an article discussing the state of American affairs and addressing the question ‘Is America in decline?’ By having a more active presence on social channels, a government official appointed to speak on behalf of the White House could join the conversation that follows in the comment section of the blog (56 comments in less than 24 hours). With government official weighing in on the decision, it not only shows that they are actively listening to Americans opinions, but it shows that they are working to have answers to the questions that so many Americans are asking.

IMRE will be watching closely as debt-ceiling negotiations convene to see if either the Obama Administration or Republican leadership take a new approach after the last round of wrangling. Will they present themselves differently this time? We’ll see.

By Paul Eagle

For this first entry of 2013, IMRE is looking at trends likely to be seen in the financial services industry over the next 12 months. Additionally, we took a look at opportunities some of these trends may present for the financial services industry from a communications angle.

Here’s a look at three issues we see topping meeting agendas among financial services firms in 2013.
Read the rest of this entry »

By Paul Eagle

2012 was a year full of changes across the country and the world. The financial services industry is certainly not exempt from this progression. In this entry, IMRE is looking back specifically at three of the top finance stories that made headlines throughout the year and highlighting some of the ways they were communicated.
Read the rest of this entry »

By Matt Weaver

After months of speeches, political sparring, and speculation, the 2012 presidential election is finally coming to a close. In just days, America will set the course for the next four years, deciding whether President Barack Obama should stay in office or whether former Massachusetts Governor Mitt Romney should take his place as Commander-in-Chief.

As the yard signs bombard neighborhoods and political propaganda fills the airwaves, IMRE’s financial services team thought it would be a good time to review the potential impact of each candidate’s proposed policies on the industry. Additionally, we thought we’d take a stab at predicting the impact the election of one candidate over the other might have on financial services marketing and communication spend for the upcoming years.

The financial services industry is a powerful and influential sector when it comes to politics. In fact, the financial services industry – finance, insurance, and real estate companies – has been the largest donor among other industries this presidential election, according to an article posted by the McClatchy Washington Bureau. As of August, the industry had already contributed more than $135 million. At that time, 68 percent of that money went to the Republicans.

The big issue for financial services firms in 2012? Regulation. A recent article on Bankrate.com took a deep dive into the positions of the two candidates. Below are some highlights.
Read the rest of this entry »

By Christine Tobar

After 30 years, USA Today recentlynewspaper 300x205 Will Newspaper Redesigns Force Financial Brands Off the Page? redesigned its page layout with a focus on “visual storytelling” – basically, less text. Gannett executives believe the change will help “reinvigorate the value of print media.”

But what this means for newsworthy stories that do not come with attention-grabbing images. Will financial brands, which rarely have a splashy image to accompany a story, be left in the dark?

For this entry, IMRE looks at how financial brands communicate to consumers as publications follow a design trend involving more images and less text. Read the rest of this entry »

By Matt Weaver

What would you do for a discount on your auto insurance? Driving Pricing by the Dashboard Light: Driver Monitoring Devices Gain Momentum
Would you install a dashboard monitoring device that transmits usage reports to your insurance company?

Insurance companies are betting you will, and are marketing new products to win your business—and collect information on your personal driving habits. Insurers attest that these devices will not only help with accurate insurance pricing, but that they will also lead to safer roads.

Read the rest of this entry »

By Christine Tobar

Companies are continuously trying to find MultiGenerational 01 1024x803 Generation Like:  Multi Generational Marketing
new and creative ways to grab and retain the attention of Millennials.  In our “Generation Like” series, we told you that Millennials are expected to become the largest (79 million strong) and most powerful (in terms of buying power) generation in history.

Brands like Apple, Google, Target, Starbucks and Nike have been successfully engaging Millennials for years. What have these brands done and what do they have in common?

They talk with Millennials instead of talking to them, and their products have multi-generational appeal. Read the rest of this entry »

By Christine Tobar

Just one day before the seventh anniversary Hurricane2 300x199 As Isaac Approaches, We Ask: Have We Learned From Hurricane Katrina?
of Hurricane Katrina hitting the Gulf Coast and decimating entire cities, New Orleans and the surrounding area is preparing for yet another hurricane strike.

Hurricane Isaac, projected as a Category 2, is expected to make landfall in the Gulf Coast today with a diameter of more than 580 miles and winds expected at 100 mph. Have we learned our lesson from seven years ago? Are we prepared?  FEMA, government officials and insurers say yes. Read the rest of this entry »

By Gina Henderson

Screen Shot 2012 08 15 at 11.27.12 AM Back to School: Bank Marketers Get Creative to Woo College StudentsBack-to-school season is in full swing for students and marketers. And, marketers in the financial services industry are certainly using this season to their advantage.

Though banks have had to change a few things in recent years thanks to a new law, financial institutions are working as diligently as ever to woo college students with an array of convenient products and services.

Today, we’re looking at the products banks are marketing to college students, and how their marketing efforts may have changed in recent years with the implementation of the Credit Card Accountability, Responsibility, and Disclosure (CARD) Act of 2009. Read the rest of this entry »


©2013 | Terms of Use