Archive for the ‘Social Media’ Category

By Brian Simmons

As we head into 2013, social media continues to establish a strong presence across all industries, with healthcare being no exception. As we move forward in the New Year, it’s important to reflect on success stories in 2012 to extract key learning’s as we continue to enhance social media strategies. Below are a few healthcare social media success stories from the past year, as well as a few key trends we see taking shape in 2013.

In the past year, we saw one major pharmaceutical company begin to rewrite the rules of social media by jumping online and networking with a specified disease category via Facebook and Twitter. What we’ve learned from this pioneer is that transparency from the pharmaceutical manufacturer is key – introducing the moderator of the group, outlining the purpose of the group, and offering a Q&A session with the company’s head of U.S. regulatory affairs to discuss how the site would function. In this instance, the approach quarantined posts internally – meaning posts were sent to an administrator for the brand for approval before appearing on the site, which allowed time to ensure product information was correct and no protective health information (PHI) was being shared – a strong move to meet FDA and HIPAA guidelines.
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By Christine Pierpoint

There’s a new Internet domain coming out this fall as a way to identify adult entertainment websites. The nonprofit Internet Corporation for Assigned Names and Numbers (ICANN) regulates website domains. Last year they announced a move to create the .xxx domain as an alternative to the more common .com or .org domains. In theory, this will be a way for businesses and consumers to clearly identify adult content.

“The creation of .xxx will create a clearly signposted place where adult entertainment can be accessed and allow surfers to have a clear idea of the nature of the site before they click, rather than after,” according to a statement posted on the ICM Registry website, which is the organization responsible for .xxx domain registrations.

Regardless of the intent of the new .xxx domain, there is still the potential for brand names to be hijacked during the initial bidding for URLs. Each time a new top-level domain (such as .tv, .eu or .xxx) is introduced, new Internet “real estate” is created. Depending on the equity of your brand, that real estate can be extremely valuable. For example, imagine someone leveraging a brand name like “Nike” to drive traffic to “Nike.xxx.”

As marketers, we do have options to stop cybersquatters who may try to prompt a bidding war or otherwise cause damage to brand names. We’ve put together the following tips to help you mitigate potential risks:

  1. Trademark holders – If your brand is trademarked, there is a “sunrise” period during which you can block your brand from becoming a .xxx domain. Beginning Sept. 7, 2011, you can apply to the ICM Registry to be designated a “reserved – trademark.” Once accepted, your domain name will be removed from the pool of eligible domains. The sunrise period expires on Oct. 27, after which time there will be a “land rush” period from Nov. 8 – 25 during which the adult entertainment industry will be able to apply for .xxx domains.
  2. Non-trademark holders – if you have a domain name that is not a registered trademark (i.e. tires.com) you have to wait until the “general availability” period begins on Dec. 6, 2011. At that point .xxx domains will be registered on a first-come, first-served basis. You will then be able to register your name as a non-resolving .xxx domain. What that means is that you own that .xxx domain and thereby prevent anyone else from using it.


We’re recommending that all companies take proactive measures to prevent cybersquatting or potential misalignment of their brand with an adult entertainment website. In addition to brand names, you should also consider taking steps to protect your organization’s product names and the names of key executives or spokespersons. Opting out now will help protect against reputation management issues or potential legal battles to defend your trademarks.

Christine Pierpoint is IMRE’s Vice President of Emerging Media. She can be reached at 410.821.8220.

By Daphne Swancutt

HiRes 300x300 AstraZeneca’s #Rxsave Twitter Chat:  Shake, Rattle and Roll—or Much Ado About Nothing?Depending who you’re talking with, last week’s @AstraZenecaUS chat (hashtag #rxsave) on Twitter was either a PR stunt or the shot heard ‘round the world. The one is cynical, the other hyperbolic.

So let’s forget the extremes, and talk about what comes in the middle. First, AstraZeneca did attempt to demonstrate leadership in an industry notorious for being skittish on social media. Twitter can be especially unnerving for pharmaceutical companies, and moderating a wide-open chat would make most of them break out in to a cold sweat. (more…)

By Daphne Swancutt

conveyor 300x290 Hospitals Gotta Get TheirGroove BackLast week, I was part of a group judging hospital and healthcare organization marketing campaigns for a national awards program.

I left disgruntled. Not because of the experience itself. The coordinators were great; the other judges were thoughtful, thorough and serious about their roles. There was a nice camaraderie.

But the work we were judging was predictable and unmemorable. For me, at the center of “why” were three things:

  • Plucked passion
  • Gaping holes in the use of social media
  • Little apparent effort to talk with “customers” instead of at them

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By healtheditor

The Federal Trade Commission (FTC) announced new social media regulations that went into effect on December 1, 2009. Whether your organization is proactively engaged in social media or just loosely experimenting, putting a social media policy in place for your employees and understanding the FTC guidelines is a must to avoid risk exposure.

Below you’ll find a recording from IMRE’s (our company) Social Media Policy Webinar conducted on Tuesday, December 15. Watch and learn about:

  • Employee risk statistics/factors
  • FTC guideline implications
  • Issues with solutions
  • IMRE’s approach to specific policy components, including who should own the process, how to build a collaborative effort and content for your policy and training program

Seniors Taking Charge Online

By Daphne Swancutt

Here’s an eye-opening statistic: The largest increase in Internet use since 2005 has been in the 70-75-year-old age group. Forty-five percent of them are online today versus 26 percent just four years ago, according to the Pew Internet and American Life Project.

Why is that important? For a few reasons:

  • It speaks to a growing trend
  • It means seniors-part of your demographic-are not on the sidelines anymore
  • It’s a good time to remember that one of the top reasons anyone is going online is to search for health information

Another statistic for healthcare organizations to consider? Pew also reports that only 14 percent of boomers say that Internet content is focused on them. From our perspective, that includes healthcare content.

Healthcare communicators-including marketing and PR folks-are busy and challenged with diminishing budgets. But, this is a movement that’s here to stay with plenty of opportunities to stand out and make a difference.

Will you keep up with the seniors?

De-mythifying HIPAA and SM

By healtheditor

HIPAA was enacted in 1996 to increase the use of electronic transactions. Ironically, its Privacy Rule, which took effect in 2003, now paralyzes many healthcare marketers from using social media. They fear breaking the rules or violating patient rights.

But, even without guidelines from the U.S. Department of Health & Human Services (HHS), you can add social media to your marketing mix and remain HIPAA-compliant.

The secret: Knowing the myths-and knowing what you can do.

MYTH 1: You can’t create a blog or forum where someone might divulge his or her personal health information.

Because HIPAA doesn’t apply to patients making their own disclosures, providers have no obligation to prevent patients from offering up voluntary, unsolicited disclosures of protected healthcare information (PHI).  This includes provider-affiliated and unaffiliated social networks.

MYTH 2: You can’t host an open dialog-on your own website or on an independent website-with patients who could divulge PHI.  

As long as you’re not revealing PHI about patients, you’re not violating HIPAA. To be ultra-cautious, simply require patients to acknowledge in advance that you’re not responsible for any PHI they choose to divulge.

MYTH 3: You can’t include a case study about a patient on your website or on an independent site.

HIPAA only applies to “identifiable” health information. You can disclose information without patient authorization when it has been “de-identified.” That simply means removing information such as name, social security number, geographic area, photographs and the like.


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